Are your cards authentic?
Yes. Every card and sealed product we sell is official, authentic product. We source sealed product from distributors and trusted suppliers, and every single card is inspected by hand before it is listed.
How do you decide a card's condition?
We check the edges, corners, surface, and centering of the front and back of every card. See our Card Condition Guide for the full definition of Near Mint, Lightly Played, Moderately Played, Heavily Played, and Damaged.
Are the photos the actual card I will receive?
For graded slabs and high-value singles, yes, the photos show the exact item. For sealed product and common singles, photos are representative of the product.
How fast do you ship?
Most orders placed by 12:00 PM Mountain Time on a business day ship the same day. Tracked orders usually arrive in 2 to 5 business days.
How much is shipping?
Raw singles can ship in a Standard Envelope for $1.99 (no tracking). Tracked Shipping is $5.99, and orders of $200 or more ship free with tracking.
Do you ship internationally?
Not yet. We currently ship within the United States, including APO/FPO addresses.
Can I return an item?
Unopened sealed product can be returned within 30 days. Singles that do not match their listed condition can be returned within 7 days. See our Returns & Refunds policy for details.
Do you take pre-orders?
Yes. Pre-order items are clearly marked and ship on or shortly after the official release date.
Do you buy cards or collections?
Not yet, but it is on our roadmap. Email us if you have a collection you would like us to consider.
How do I contact you?
Email support@procardvault.shop. We reply within one business day.