Every order is packed by hand by collectors who care about cards as much as you do. Here is exactly how your order gets to you.
Where we ship
We currently ship to all 50 U.S. states, Washington D.C., and U.S. military (APO/FPO/DPO) addresses. International shipping is not available yet.
Shipping options and rates
- Standard Envelope: $1.99. Available when your order contains only raw single cards. Cards ship in a penny sleeve and toploader inside a plain envelope. This option is not tracked or insured.
- Tracked Shipping: $5.99. USPS Ground Advantage with tracking. Required for sealed product and graded slabs.
- Free Tracked Shipping on orders of $200 or more. Applied automatically at checkout, before tax.
Processing time
Orders placed by 12:00 PM Mountain Time, Monday through Friday, usually ship the same business day. Orders placed after that, or on weekends and U.S. holidays, ship the next business day. During major set releases, processing can take up to 3 business days, and we will post a notice on the site when that happens.
Delivery time
USPS Ground Advantage typically arrives in 2 to 5 business days after shipment. Standard Envelope orders typically arrive in 3 to 7 business days. These are carrier estimates, not guarantees.
How we pack
- Singles: penny sleeve and toploader, with the toploader sealed so the card cannot slide out. Higher-value singles go in a bubble mailer with cardboard reinforcement.
- Sealed product: boxed with protective padding so corners and shrink wrap arrive intact.
- Graded slabs: bubble-wrapped and boxed, never shipped in an envelope.
Pre-orders
Pre-order items ship on or shortly after the official release date. If your order contains both in-stock and pre-order items, it ships together once everything is available unless you place separate orders.
Lost or damaged packages
If a tracked package shows as delivered but you cannot find it, check with neighbors and your local post office, then contact us within 7 days of the delivery scan. If a package arrives damaged, take photos of the box and contents before opening anything further and email us within 48 hours of delivery. We will work with you and the carrier to make it right.
Standard Envelope shipments are not tracked, so we cannot open carrier claims for them. If you are buying a card you would hate to lose, choose Tracked Shipping.
Address accuracy
Please double-check your shipping address at checkout. We cannot change the address once an order has shipped, and we are not responsible for packages sent to an incorrect address entered at checkout.
Questions
Email support@procardvault.shop with your order number and we will get back to you within one business day.